Friday, August 2, 2019

GMA BEHIND CALL CENTER INDUSTRY SUCCESS


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A daughter of a personal friend who has just been hired by a big business process outsourcing (BPO/call center) company asked me who is responsible for the industry’s success. I replied former President and House of Representatives Speaker Gloria Macapagal Arroyo (GMA).

So for those with a similar question, here are excerpts from a news story published in Manila Standard WAY BACK IN MARCH 2016 (http://manilastandard.net/news/top-stories/201042/bpo-industry-pioneer-gloria-not-mar-did-it.html):

Industry pioneer Oscar Sañez, who led IT and Business Processing Association of the Philippines from 2007 to 2011, said the industry’s phenomenal growth should go to Arroyo.

Sañez said there were only 2,400 call center workers in 2000. Sañez said the industry grew on an average of 65 percent per annum over a decade and had nearly half a million workers by the end of 2009 which was Mrs. Arroyo’s last full year in office.

Total export revenues generated by the IT-BPO industry grew from only $1.3 billion in 2003 to $8.9 billion in 2010.  “I know how much the business process offshoring and outsourcing sector owes Mrs. Arroyo.  We are proud to describe ourselves as a successful model of real private public partnership or PPP.”

He said the Arroyo administration’s support to the industry included the creation of the ITBPAP, creation of  the Commission on Information and Communication Technology, providing investor support through the accreditation of buildings used by the industry, completion of infrastructure projects like airports, and training vouchers from the Technical Education and Skills Development Authority worth over P800 million from 2007-09.

Let me add: Sanez’s clarification has NEVER BEEN DISPUTED OR PROVEN AS FALSE by anyone. Anybody correct me, IMMEDIATELY, if I’m wrong.
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