A daughter of a personal friend who has just been hired by a big
business process outsourcing (BPO/call center) company asked me who is
responsible for the industry’s success. I replied former President and House of
Representatives Speaker Gloria Macapagal Arroyo (GMA).
So for those with a similar question, here are excerpts from a
news story published in Manila Standard WAY BACK IN MARCH 2016 (http://manilastandard.net/news/top-stories/201042/bpo-industry-pioneer-gloria-not-mar-did-it.html):
Industry pioneer Oscar Sañez, who led IT and
Business Processing Association of the Philippines from 2007 to 2011, said the
industry’s phenomenal growth should go to Arroyo.
Sañez said there were only 2,400 call center
workers in 2000. Sañez said the industry grew on an average of 65 percent per
annum over a decade and had nearly half a million workers by the end of 2009
which was Mrs. Arroyo’s last full year in office.
Total export revenues generated by the IT-BPO
industry grew from only $1.3 billion in 2003 to $8.9 billion in 2010. “I know how much the business process offshoring
and outsourcing sector owes Mrs. Arroyo. We are proud to describe
ourselves as a successful model of real private public partnership or PPP.”
He said the Arroyo administration’s support to
the industry included the creation of the ITBPAP, creation of the
Commission on Information and Communication Technology, providing investor
support through the accreditation of buildings used by the industry, completion
of infrastructure projects like airports, and training vouchers from the
Technical Education and Skills Development Authority worth over P800 million
from 2007-09.
Let me add: Sanez’s clarification has NEVER
BEEN DISPUTED OR PROVEN AS FALSE by anyone. Anybody correct me, IMMEDIATELY, if
I’m wrong.
***
May bago din po tayong FB page, FREE-FOR-ALL.
Type lang ang FREE-FOR-ALL sa search box at enter. At makakatulong po ng
malaki para araw-araw akong makapag-post kung iki-click ninyo at titingnan ang
mga advertisement sa paligid ng ating blog. Salamat po lagi sa tiwala. God
Bless us all.30
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